Performance

Technical support & after-sales service

With Cards, train and support your service and technical support teams through targeted micro-training courses. Faster resolution, consistent quality, and improved customer satisfaction.

Efficiency, responsiveness and quality of service

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In a world where customer experience is a major differentiating factor, the role of support and service teams is not limited to solving problems.

Your teams embody the reliability and responsiveness of your brand. Each exchange with a customer is an opportunity for loyalty, or, on the contrary, a risk of loss.

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Concrete challenges for support managers

Reducing processing times while maintaining a high level of quality.
Standardize practices to avoid inconsistent or approximate answers.
Quickly transfer knowledge when there are new products, updates, or changes in procedures.
Continuously training despite busy schedules and strong operational pressure.

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Without a suitable device, teams often have to look for information at a critical moment, which slows resolution and can worsen customer satisfaction.

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plans

Simple!

plans

Micro-learning for

Professionalize and speed up the strut

Disseminate best practices in real time

When a product evolves or a new recurring problem is identified, your teams immediately receive the relevant capsules, directly on mobile or desktop.

Creating a living knowledge base
‍Each procedure, technical tip or typical response is documented in a short, clear and accessible format in a few clicks.

Reactivating essential knowledge

Thanks to the Learning Routine® engine, critical points are reintroduced at optimal intervals to ensure that they remain in memory and are applied instinctively.

Strengthen the versatility of teams

Employees can receive continuous training in other support segments (technical, logistics, billing, etc.) to better absorb peaks in activity.

See in action

Routine example Technical Support & After-Sales”

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Duration: 8 weeks — Progressive pace

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Week 1 — Product knowledge and key procedures

Day 1: Presentation of the product/service concerned.
Day 3: Main problems encountered and causes identified.

Week 2 — Effective resolution

Day 8: Rapid diagnostic steps.
Day 10: Critical situation customer communication script.

Week 3 — Technical best practices

Day 15: Tips to avoid reopening tickets
Day 17: Video illustration of a repair or manipulation.

Week 4 — Management of sensitive situations

Day 22: Responses adapted to dissatisfied customers.
Day 24: Example of a complex case and its resolution.

Week 5 — News & updates

Day 29: New procedure following a technical change.
Day 31: Reminder of the points of vigilance related to this update.

Week 6 — Interservice Cooperation

Day 36: How to effectively escalate a ticket
Day 38: Fluid communication with logistics or billing.

Week 7 — Reactivation & simulation

Day 43: Quiz on key procedures.
Day 45: Simulated scenario.

Week 8 — Consolidation and sharing

Day 50: Testimonial from an internal technical expert.
Day 52: Bonus capsule with tips to improve customer satisfaction.

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Expected results

Reduction in average resolution times (TTR).
Increase in customer satisfaction rate (CSAT, NPS).
Fewer repeated mistakes thanks to the reactivation of knowledge.
More confident and autonomous teams in the face of complex situations.

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Integrations & deployment

Compatible with MS Teams, Slack, LMS (SCORM, xAPI).
Mobile mode for access on the go or in the field.
Filtering capsules by product, version or type of request.

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Offer your support teams a real co-pilot

With Cards, each member of your support or service department has information at their fingertips, at the right time, and in a format designed to be applied immediately.

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Schedule a demo with our teams.

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Customer reviews

They testify

Our customers tell you how Cards streamlined their workflows and stimulated anchoring without negatively impacting the QWL and productivity of their teams

More than 200 companies trust us, for nearly 100,000 users around the world.

Very intuitive and easy! A real time-saver in creating my courses, distributing them and following up. My teams are also happy and hardworking!

Deborah G.

My English School France

We have been using Cards since 2021 and the impact is strong on the quality of the courses offered:
+200% Field application of new skills +300% of the operational results of the teams

anna

My Learning Store

Cards allows you to go quickly and be effective in both creating and sharing micro-courses.

Véronique

Naos

We were able to design more than 50 micro-courses in 6 months, in an intuitive, efficient and professional manner, for our customers.

Nicolas B.

Consultant Trainer

Very useful as a complement to health and safety training. Everything has been designed to create its modules easily, without special computer skills.

Ludovic A.

SST trainer

TaskHub takes care of the small details so we can focus on what matters most. It's truly!

Emily R

Web Developer