Comment garantir les mêmes standards dans tous les points de vente ?

En diffusant les mêmes formations courtes à tout le réseau, en les réactivant et en suivant les résultats par point de vente.

Comment intégrer un nouveau franchisé ?

Avec une routine d'environ 6 semaines, de la culture de l'enseigne aux opérations et à la vente, jusqu'au plan d'actions et au mentorat.

Comment gérer le turnover des équipes en magasin ?

Chaque nouvel arrivant reçoit automatiquement le parcours de son rôle, sans dépendre de la disponibilité du gérant.

Peut-on diffuser Cards aux couleurs de l'enseigne ?

Oui, la marque blanche permet un déploiement avec votre logo, votre domaine et votre propre application mobile.

Comment suivre l'engagement de chaque franchisé ?

Le tableau de bord montre complétion, résultats et progression par point de vente, par rôle et par formation.

Home / Performance / Franchises and networks

Usage · Réseaux

Franchise and network training: one standard in every location

In a franchise or retail network, the quality of the customer experience depends on your ability to train and align everyone, quickly and everywhere. With Cards, brand culture, quality standards, operating processes and sales techniques become short mobile courses, delivered to franchisees, managers and sales associates according to their role. The Learning Routine® structures a new franchisee’s onboarding over 6 weeks and reactivates key points despite turnover, while headquarters tracks engagement and results for every location in a single dashboard.

Book a demo See a sample routine

Équipe d'un point de vente présentant l'offre de l'enseigne

AudienceFranchisees and sales associates

Pace6 weeks

FormatMobile capsules

MetricTracking by location

Le constat

Training, informing and engaging a network: a daily challenge

With diverse profiles, field constraints and turnover, maintaining a high level of skills and alignment is hard:

Standards applied differently from one location to the next

New products and processes that are slow to reach the field

Franchisees with widely varying profiles and levels of maturity

Information fatigue that erodes motivation

What’s at stake: consistent practices, responsiveness, adapting to each profile and long-term engagement.

L’approche Cards

Driving network alignment and performance

People remain the driving force of the network. Cards gives them the right knowledge at the right time.

Across the 46 client platforms tracked in 2025 (PostHog usage data, Cards product diagnostic), the median client using Learning Routine® records 7.3 times more completions per learner than one that does not. This is a correlation observed in real-world usage, not a controlled trial, and it is consistent with research on spaced repetition.

Fast, targeted delivery

✓The right information sent to the right audience in a few clicks

✓Franchisees, managers, sales associates or support teams: everyone gets what’s relevant to them

✓Option to roll out Cards in your own branding (white label)

Interface Cards : diffusion ciblée au réseau

Application mobile Cards : capsule consultée en magasin

Lasting retention, at the pace of the field

✓Capsules of a few minutes on mobile, without disrupting operations

✓Messages reactivated even on complex or rare topics

✓Learning paths tailored to each profile (see the engine)

Unified oversight

✓Engagement and results visible for each location

✓Areas for improvement identified quickly

✓Corrective actions rolled out fast (dashboard)

Tableau de bord Cards : suivi par point de vente

Exemple de routine

Onboarding a franchisee in 6 weeks

From brand culture to operational skills, 2 to 3 capsules a week. Here is the routine as it is built in Cards.

▶Franchise agreement signedRoutine triggered automatically

Week 1 · Brand immersion

Présentation de la marque et de ses valeurs

Présentation de la marqueHistoire, valeurs et vision stratégiqueJour 1

Charte et ADN de l’enseigneJour 3

Le parcours client typeJour 5 · de l’accueil au SAV

Week 2 · Standards and compliance

Normes qualité, hygiène et sécuritéJour 8

Obligations réglementaires du secteurJour 10

⇄Condition: based on roleEach person in the location gets their own learning path

Franchisé gérant

Outils digitaux du réseau sur ordinateur

Outils du réseau et reportingIndicateurs clés

Équipe de vente

Accueil d'un client avec une poignée de main

Bonnes pratiques d’accueilPosture et langage

Weeks 3 and 4 · Operations and sales excellence

Stocks et approvisionnementsJour 15

Techniques de vente de l’enseigneJour 22 · mises en situation

Transformer une réclamation en opportunitéJour 26

Week 5 · Engagement and network activation

Campagne marketing locale en préparation

Utiliser les supports marketingJour 31 · campagnes locales

Animer et motiver son équipeJour 33

Week 6 · Consolidation and next steps

✓Recap quizDay 36 · essential knowledge

Plan d'actions défini avec la tête de réseau

Plan d’actions personnaliséObjectifs des 3 premiers moisJour 38

☷Conversation with a mentor franchiseeDay 40 · lessons learned and adviceExternal step

Customizable example. A suitable pace, a logical progression from brand culture to operational skills, and mentoring to build ties with the network.

Les bénéfices

A tool that adapts to the pace of the network

Network training and communication become a strategic asset, with measurable results.

Marie, at the My English School franchise, explains: “With Cards, we cut the time spent on the theory part of training in half. So we have more time to focus on practice.”

✓

Consistent standards

Every location applies the same methods and values.

✓

Responsive delivery

New products and processes reach the field within hours.

✓

Safer openings

Every new franchisee follows a structured onboarding learning path.

✓

Lasting engagement

Short, gamified formats that prevent information fatigue.

85%average completion rate for courses taken on Cards in 2025, across all use cases.

Customer reviews

What they say

Our customers explain how Cards streamlined their workflows and boosted retention without hurting their teams’ wellbeing or productivity

Portrait d'un homme souriant avec une chemise blanche à motifs, en arrière-plan flou d'arbres verts.

Femme aux cheveux longs et noirs, souriante, vêtue d'une veste noire, bras croisés devant un fond noir.

Portrait d'une femme souriante aux cheveux courts et bouclés portant un blazer noir.

More than 200 companies trust us, for nearly 100,000 users worldwide.

Very intuitive and easy! A real time-saver for creating my training, delivering it and tracking it. My teams are thrilled and engaged too!

Déborah G.

My English School France

We've been using Cards since 2021 and it has a strong impact on the quality of the courses we offer:
+200% on-the-ground application of new skills +300% improvement in teams' operational results

Anna

My Learning Store

Cards lets us move fast and be efficient, both in creating and sharing microlearning.

Portrait d'une femme souriante avec des lunettes et une chemise blanche, sur un fond bleu dégradé.

Véronique

Naos

We were able to design more than 50 microlearning courses in 6 months, intuitively, efficiently, and with a professional finish, for our clients.

Portrait d'un jeune homme aux cheveux courts foncés portant un t-shirt blanc, sur fond beige.

Nicolas B.

Training Consultant

Really useful alongside health and safety training. Everything is designed to build modules easily, with no particular IT skills needed.

Portrait d'un homme souriant portant des lunettes et une chemise blanche sur fond gris.

Ludovic A.

First Aid Trainer

Frequently asked questions about network training

What franchisors and franchise training managers ask us most often.

How do you ensure the same standards in every location?

By delivering the same short courses to the entire network, reactivating standards over time and tracking results by location to target corrective actions.

How do you onboard a new franchisee?

With a routine of about 6 weeks that moves from brand culture to standards, operations and sales, and ends with an action plan and a conversation with a mentor franchisee.

How do you handle in-store staff turnover?

Each new hire automatically receives the learning path for their role, without depending on the store manager’s availability. See also our onboarding use case.

Can Cards be rolled out in the brand’s own colors?

Yes. The white label option lets you deploy with your logo, your domain and your own mobile app.

How do you track each franchisee’s engagement?

The dashboard shows completion, quiz results and progress by location, by role and by course.

Go further

To align practices across your entire network, combine the learning anchoring cycle, a platform in your own branding and programs designed for frontline roles.

→ the learning anchoring cycle

→ your own brand

→ frontline roles

To get key messages read and remembered, see our approach to HR campaigns.

Franchise and network training: one standard in every location

Training, informing and engaging a network: a daily challenge